Rebrand and Site Redesign Reshapes Merged Loyalty Businesses

The Solution

Our discovery process included auditing both companies’ brand identities and historical marketing initiatives. We performed stakeholder interviews to obtain insights on target audiences, competitor information and project goals.

After speaking with both companies’ customers, we developed a clear path for the brand’s redefined positioning, strategic foundation, messaging and brand expression. The new positioning centered around the brand’s promise to shape unforgettable brand experiences through their iterative approach, dedicated partnership and unrivaled solutions.

Our next challenge was consolidating the businesses under a single name.

The renaming process consisted of several client workshops to define potential naming directions. Our team researched and vetted dozens of options, presented our findings to the client and performed social listening on the selected names. Ultimately, we landed on “ebbo,” derived from the word “ebb,” to emphasize the ebb and flow of the customer journey from the first interaction to return visits.

Next, ebbo also needed a unified visual and verbal identity that conveyed both brands’ customer loyalty and promotions expertise. We started with the ebbo logo, embracing a simple and modern wordmark that captures the feeling of bliss and excitement when a customer has an enjoyable interaction with a brand.

Our team also developed a brand system consisting of several unique shapes and patterns to reinforce ebbo’s ability to “shape” custom brand experiences. The shapes and patterns can be used on their own as an abstract visual device or as image masks to frame images of customer experiences. By using a bright and versatile color palette, we added joy and energy to the brand while providing flexibility for varying design compositions and materials.

For the verbal identity, we embraced a straightforward, supportive and charming voice to convey ebbo’s consumer knowledge while remaining approachable to key audiences.

Finally, our web team executed ebbo’s new brand direction across a custom-designed website. We conducted a content audit of existing web assets, keyword competitor research and an SEO analysis of the PrizeLogic and Clarus Commerce sites to inform a new information architecture.

As we moved into site design and content development, our team focused on streamlining content modules, incorporating customer-focused imagery and using results-driven copy to emphasize ebbo’s custom solutions.

The Results

The ebbo rebrand and redesign unifies Clarus Commerce and PrizeLogic under a single, modern name, brand and website that turns customers’ heads — and makes the ebbo team proud.

Beyond a new identity, the new ebbo brand and website set the business up for long-term growth. The flexible brand system and product architecture enable ebbo to evolve as the business expands its suite of services. And with a 95% Google Lighthouse score and 100% technical SEO score, the website is now optimized for increased lead generation.

“You have elevated our team to heights none of us could have ever predicted. You’re always there with us every step of the way, with whatever we’re doing: meeting with us, discussing projects, kicking around ideas, offering fantastic suggestions and recommendations, and being incredibly sincere, helpful, funny, and thoughtful. I’ve said this before, but it needs to be said again: I know you all work with various clients, but you always make us feel like we’re your only one.”

 Jim Tierney, ebbo Loyalty Content Specialist