When we created Walker Sands’ Client Services department in 2019, it was with the goal of delivering a seamless customer experience across our integrated services. Over the past three years, I’ve watched the department grow into a sophisticated team with over 30 members that liaise with our services experts to provide award-winning work to top B2B brands.
Our talented Client Services employees play a central role to the agency’s success, and it has been an honor to watch strong talent and leadership emerge from the group. That’s why I’m excited to announce the elevations of four Client Services leaders: Rosita Vivanco to Senior Vice President of Client Services and Kate Nettenstrom, Rachel Cullitan and Victoria Whiting to Vice President, Account Management.
- Rosita Vivanco to Senior Vice President, Client Services: Rosita was recently named Head of Client Services thanks to her reputation of flawlessly supporting Walker Sands clients and her contributions to maturing the department. In her time at the agency, Rosita has recruited and trained top talent, and strengthened the ties between project managers and account managers — all while building a strong culture of inclusivity and accountability. In her new role, Rosita will continue to oversee the account and project management teams responsible for providing strategic integrated marketing programs to Walker Sands clients.
- Kate Nettenstrom to Vice President, Account Management: In Kate’s eight years at Walker Sands, she has been a key player in some of the agency’s biggest moments, including being one of the first employees in our Seattle office, as well as one of the earliest Client Services team members. In that time, Kate has served as a strategic advisor for some of the agency’s most complex client engagements. As Vice President, Kate will continue to foster a learning-first environment while partnering with her clients and Walker Sands service teams to deliver exceptional work.
- Rachel Cullitan to Vice President, Account Management: After beginning her Walker Sands career in the agency’s PR department in 2014, Rachel transitioned to Client Services to provide strategic direction to some of the agency’s biggest integrated accounts. She regularly collaborates with Walker Sands’ talented teams across web, brand, creative, content, demand generation and PR to deliver award-winning work to her clients. Rachel will continue to do so in her new role, while also supporting the agency’s account growth goals.
- Victoria Whiting to Vice President, Account Management: Victoria joined Walker Sands in 2019 as one of the agency’s first hires in the recently-created Client Services department. With over 12 years of agency experience, Victoria has led and grown some of Walker Sands’ largest integrated client programs over the last three years. In her new role as Vice President, Victoria will spearhead the account management team’s skills acceleration and training, while continuing to foster an environment of support and thoughtful mentorship.
Rosita, Kate, Rachel and Victoria have all made a big impact on the Client Services department, their teams and Walker Sands as a whole. We’re fortunate to have such strong leaders propelling the agency forward, and I am excited to see where they take us.