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Account Supervisor

Chicago

Walker Sands is looking for a strategic, detail-oriented account supervisor with integrated marketing skills to join our growing Chicago team.

As an organization that emphasizes constant learning, Walker Sands strives to go above and beyond in developing innovative and strategic programs for our clients. Our client portfolio contains an impressive list of Fortune 500 corporations, startups, fast-growing high-tech companies, professional services firms and business associations.

As an account supervisor, you’ll focus on leading and supporting B2B accounts and serve as the day-to-day point of contact for clients. Account supervisors build a deep understanding of the client’s business and drive collaboration across the agency to deliver superior work. Reporting to an account director, you’ll be responsible for building client relationships, leading account teams, directing program strategy and activities, setting and tracking program KPIs, delivering quality work, managing budgets and account profitability, and providing administrative oversight of program scope and contracts.

Account supervisors act as the liaison between our clients and the agency services teams, and must be personable and relationship-oriented, as well as demonstrate strong written and verbal communication skills. Candidates should have a strength for multitasking, prioritizing and organizing within a fast-paced, collaborative work environment.

Account supervisors also have the additional responsibility of supervising and mentoring junior client services team members. This role serves as a leader within our client services department, helping to build the skills of account managers and senior account managers, coaching them through the gamut of client service-related experiences and helping them grow their careers.

You’ll be working on a variety of accounts across all our services in PR, demand generation, creative, branding and web, including point-solution accounts and integrated accounts that span multiple departments. A firm understanding of how all marketing disciplines work together and can be utilized to produce the best results for our clients is key. You’ll ensure that program results are meeting clients’ goals and align with client needs, as well as lead discussions with clients to manage program expectations. You’ll help build our growing Client Services team and learn from industry experts both internally and externally along the way.

Responsibilities

The Client: You’ll serve as the point person for accounts, handling communication with the client and leading client calls, meetings, and planning sessions. You’ll advise clients on initiatives and programs, as well as manage client expectations. You will also support account directors on the agency’s largest accounts.

The Work: Working with our PR, digital and creative teams, you will build a strong understanding of the client’s industry, business and audiences. You’ll work with various teams across the agency to make sure that client programs and projects are running smoothly and align with clients’ business goals. This will include updating project briefs, estimates, timelines, status reports and other supporting materials to ensure the seamless delivery of final work to the client.

The Team: Along with managing clients, you’ll work in parallel with account and project management teams across the agency. You’ll empower services teams to do exceptional work through collaboration and open communication. Additionally, you’ll delegate responsibility as needed and ensure client programs and projects are carried out efficiently. You will also help grow the careers of the more junior client services team members, managing and coaching a small team of account and senior account managers.

The Business: As an account supervisor, you’ll strive to improve client retention, grow accounts, and minimize overservice to drive agency revenue and profitability. You’ll work with our sales team and senior leaders to sell work and drive revenue into all agency departments. You’ll constantly be on look for opportunities to expand client relationships and find additional ways to add value within clients’ businesses.

Experience

  • 5-7 years servicing client accounts in a marketing and/or PR agency, preferably in the B2B and/or technology space.
  • Experience leading and developing integrated marketing strategies, with specific experience in PR, digital marketing and creative.
  • Ability to think strategically and understand clients' business goals.
  • Excellent verbal and written communication skills.
  • Excellent listening, negotiation and presentation skills.
  • Strong attention to detail and project management skills.
  • Experience managing junior team members with a specific focus on client work and professional development.