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Salesforce Administrator

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. As an equal opportunity employer Walker Sands is committed to diversity, equity, and inclusion  and welcomes everyone to our team.

In your application, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc).

If you need reasonable accommodation at any point in the application or interview process, please let us know.

JOB DESCRIPTION

Walker Sands is looking for a talented Salesforce administrator who enjoys using Salesforce.com to advance business objectives and drive growth. The Salesforce.com administrator will be responsible for the day-to-day administration and for ensuring the stability, integrity, and efficient operation of the CRM and other applications built on and connected to the platform. In this high-visibility role, product knowledge, analytical thinking, exceptional problem-solving skills and the ability to collaborate with others to positively impact the business are all keys to success.

PRIMARY RESPONSIBILITIES

  • Serve as the primary system administrator for Walker Sands’  Salesforce.com environment, FinancialForce, and other installed or related applications. 
  • Configure and maintain custom objects, record types, page layouts, data validation rules, approval process, custom workflows, installed packages, etc. within Salesforce and FinancialForce environment. 
  • Perform administrative duties such as user provisioning, security administration, managing third-party integrations, and other routine tasks. 
  • Build and maintain system automations based on business needs.
  • Build, maintain and enhance reports/dashboards so they yield meaningful metrics to support different business functions.
  • Coordinate with BA in the evaluation and defining scope of new development requests and bug fixes.
  • Work with the product owners and other technology team members to establish processes to support administrative, development, and change management activities.
  • Develop documentation of existing systems and procedures.
  • Establish training material as needed and assist in training new users. 
  • Stay abreast of product trends, technology innovations, Salesforce.com product releases and updates, new features, and system best practices.
  • Work with FinancialForce and Salesforce resources including their support teams, documentation, and CSMs to troubleshoot issues and improve the application functionality. 
  • Analyze, evaluate and propose system changes to business sponsors.

REQUIREMENTS

  • Minimum 2 years of experience as a Salesforce administrator.
  • Knowledge and experience of application administration and configuration specific to Salesforce.com such as Object Builder, Validation Rules, Page Layouts, Workflow, Process Builder, Sharing Rules, Custom fields, Reports & Dashboards.
  • Strong understanding of the Salesforce.com platform functionality and best practices.
  • A demonstrated ability to analyze needs, articulate and assess the impact of complex requirements, and work across cross-functional teams to prioritize requirements.
  • Strong analytical and problem-solving skills.
  • Excellent interpersonal skills, communication skills, a positive attitude, ability to ask the right questions, and a bias toward action.
  • Saleforce.com Admin certification; additional certifications are a plus. 
  • Ability to work independently and as a team.

Desired but not required

  • Experience with SOQL.
  • Experience with FinancialForce PSA or other PSA systems.
  • Experience with Pardot Marketing Automation
  • Experience with Tableau CRM
  • Experience with Conga Grid, Conga Composer, and Conga Sign